Our Offering to You
Service management encompasses many specialisms and application within the business as well as the technology providers, in recent years long held boundaries have blurred or indeed lost totally, we are able to assist you in creating the right approach and strategies to ensure best practice is maintained
Service Management
We undertake assessments of your existing service management frameworks to help you identify where improvements can help.
Review your existing service management processes and procedures to ensure
Re-orientate your service management framework to meet your changing needs
Assist you adopting cloud services, maximising the value delivered by operational services.
Service Transformation
We support your journey through the end-to-end lifecycle of service transformation
Our services include, but are not limited to, cloud service adoption, government digital services, service transitions divestitures and onboarding.
We also provide full support for complex transformations through shaping delivery and optimisation of supply chains and operating models, exit management, portfolio and demand management, risk remediation, customer journey optimisation, service transitions and insourcing.
Service Transition
Supporting client service transition projects managing supplier exits and onboarding new suppliers
Being the "expert customer" representing the client point of contact to suppliers managing these projects directly
Service Strategy
Articulate a compelling vision for your technology organisation and the impact you need to make.
We work with you to align your business and your technology strategies achieving desired jointly agreed outcomes, capabilities and user journeys.
Operating Model Design
We help articulate your business strategy into operational IT service outcomes that are able to deliver tangible value to your business.
Whether it is changing an existing operating model to evolve and mature it over time or a top to bottom re-design we are able to help decide the right approach for your organisation
Service Improvement
Obtaining the full value from a service is paramount to every organisation.
There is more depth than maximising KPIs, we can help to ensure the service requirements are being fully exploited as outcomes, which in turn are being measured and reported consistently in the spirit intended
Service Tooling
We work with you and your suppliers to ensure your service management framework is being fully reflected in how your Service Management tooling needs to support your service strategy.
Finessing processes and the tooling workflows to achieving the best fit between standardised approach and bespoke requirements to meet your business needs