Who We Are
With backgrounds working on internal global change programmes, it seemed natural to bring our experiences to other organisations to help them achieve similar outcomes and avoid the painful lessons learned.
Change is often said to be a constant, we realised that the pace and frequency of change was increasing. Practices such as LEAN and Agile were becoming more commonplace and technological change resulted in more organisations needing to up their game and change themselves simply in order to maintain their market position.
Service Delivery in particular was changing rapidly within many organisations in response to the increasingly critical role it adopted within organisations as they became increasing dependent on technology.
Our team
Our team consists of highly qualified and motivated professionals, who are all experts in their field. With many years of experience in the industry, they have the expertise to provide comprehensive, first-rate services to our clients.
Declan Galvin
Service Management & Project Delivery
Security Cleared, ITIL4, ITIL v3, APMP
A service management specialist who has designed and implemented complete service management ecosystems for public sector, fintech and global enterprise clients.
Experienced in developing service strategies and creating the operating models necessary to execute the strategy together with the service frameworks required to deliver the services long term
Re-designing and optimising existing service delivery models to align with changed business and technology changes where a complete re-design is simply not required
Project management where greater transformational change or service improvement is required or simply where wider business engagement is needed to drive change to successful conclusions
Kelly Worley
Business Analyst
A business analyst and process optimisation specialist with many years of experience in user requirements elicitation and documenting these in a form readily consumed by business stakeholders and project teams
Also well-versed in customer user experience techniques necessary for developing workflows and processes to optimise the benefits of ITSM tooling