What we offer
Discover more about our extensive range of professional services. We constantly update this page, but if you still can’t find what you’re looking for, please feel free to get in touch with us – we will be more than happy to help.
Consulting
We always put our focus on our customers. We want you to find the product or service that perfectly suits your needs, which is why we offer comprehensive consulting services to help you make an informed decision.
Advisory
Our aim is that you are completely satisfied with our products and services. That’s why we not only provide professional advice before you order: We are also there to help you afterwards, serving as reliable support.
Execution
We can directly manage projects on your behalf using either Waterfall or Agile practices or even blended together to maximise delivery. With many years of experience we are able to also provide PMO expertise managing project portfolios as well as major change programmes.
Quality
Everything we do centres on maximising your suppliers' service quality as well as those we deliver to you.
Efficiency
We pride ourselves on our efficient procedures and solutions, we continually strive to identify waste in service delivery using LEAN for improvement in order to deliver better value
Costs
We can help you determine the costs of your IT services by building cost models at a granular level to manage costs at a consumption level as well at a service level to assist cost allocation
Why Us?
Advisory
Relevant experience
We have held corporate roles and know not just what "good" looks like, but how to orchestrate and achieve it in a relevant way for you.
Execution
Targetted
consulting
We have witnessed first hand how armies of consultants can have minimal impact. Like special forces, we assemble the right combination of expertise for the mission and we focus on the outcomes.
Our values
Honesty
We are realistic with our clients and our team – we don’t believe in unrealistic deadlines or goals. We only sell propositions that are deliverable in sensible timeframes by working sensible hours
Excellence
We help unlock value and identify waste to be removed. Our clients trust us to deliver. Our reputation means everything to us.
Integrity
Your security and confidentiality are paramount to us, we are SC cleared and able to satisfy other checks if required
Client Stories
We have a long history of delivering value for our clients in both the public and private sectors. Learn more about how we’ve made the difference to our clients, and how we have helped them overcome some of their most challenging business problems. From operating model design to a complete cloud service transformation, we have included some of our favourite client stories below.
Service Management Capability and Maturity Assessment
Background: The company had re-structured, consolidating several IT functions into a single department but the expected benefits had failed to materialise and services delivered were perceived to be worse.
Challenges: The business concerns were that the new IT department was failing. Existing service levels were worsening and so was the stakeholders confidence it would be able to take on and support the new IT technology and services needed for the business to remain competitive.
Although some integration had taken place the department was still behaving as separate entities.
Approach: We conducted an assessment of the new department's services and delivery capabilities mapping how these fitted together. This highlighted several areas of duplication, lack of ownership, ‘process for process sake’ as well as many process gaps and overlaps.
We conducted a review of the key service management processes to provide an unbiased view of service performance levels and an action plan to address hotspots.
We conducted interviews with a cross-section of staff from each legacy function to gain their insights.
Outcomes: Created a new service catalogue and re-architected the key processes to be service rather than product orientated.
Revised the service tooling to increase automated workflows and bake in checks and balances to highlight hotspots.
Re-organised the department to integrate functions breaking down barriers causing the siloes.
Service Excellence
Background: A government department had implemented a Future IT Strategy some years previously and although many improvements had resulted it was recognised there was still much work to be done.
Several other IT contracts would be coming to an end and would be re-competed, we were engaged to ensure that further service improvements could be achieved, not only in the new services, but uplifted in the other services where possible.
Challenges: Service levels within the existing service contracts were being reported as meeting the contractually agreed levels.
Service Reviews were being held monthly but were increasingly focussed on service level disputes.
Key stakeholders were disengaged as historically, the reported service level achievement did not reflect their experience of the services. They were unwilling to engage in the new procurements as they held little expectation that the new suppliers would be different.
Approach: A series of workshops were held with stakeholders to revisit the existing user journeys and requirements in order to establish an accurate assessment of the causes, to validate key business requirements and ensure stakeholders remained fully engaged in the activities and signed off the service performance levels and improvements.
Outcomes: KPIs were revised to measure performance tied to business outcomes rather than technology performance.
Improved service classification and criticality was jointly developed, this allowed increased performance levels during critical business operations / times and reduced outside of these achieving zero cost impact.
Service dashboards showing near-time service levels relevant to stakeholders business needs.
Reduction in the "blame game" to assign responsibility of blame elsewhere and fostering increased cross-supplier cooperation to apply benefits and improvements consistently.
Service Waste and "Grey IT" Eradication
Background: An enterprise client engaged us to review current service levels and undertake a user satisfaction study to identify service improvements.
Challenges: The company has recently invested heavily in core infrastructure and services but users were unaware of the investment being made elsewhere and complaining to key stakeholders that IT services were failing to support their needs.
Approach: We conducted a satisfaction survey across the business to quantify what the key issues were and assess their impact on the business.
This demonstrated a widespread dissatisfaction with printers and printing in general so a deeper dive was undertaken which revealed that a considerable estate of printers existed outside the formal print service being delivered. Every conceivable make and type of printer was found to be in use, most being unsupported and troublesome to a business whose processes heavily relied on paper.
Having conducted an options analysis a service was designed to span all printing needs and which was fully supported.
We supported a procurement process with a print supplier to provide a managed print service and developed a business case that was fully funded by the savings and developed a service transition plan to maximise the savings during the early phases in order to fund the programme.
Outcomes: Designed and implemented a cloud based managed print service to all users.
Removed a significant amount of "grey IT" that existed to support the "grey" printers improving IT security as well as achieving cost savings from within IT and business budgets.
Digital signature capability was added allowing many process workflows to be automated reducing print demand as well as improving efficiency.
A large increase in user satisfaction was measured not just from the managed print service, but from the raised the profile of the IT department in delivering other services.